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    • Category: Support Issues



    Filming Your Games & Ridiculous Jersey Colors

    Posted on November 24th, 2011 by vbk23

    Now that we’ve broken down about 500 games already this season, we thought we would pass around some examples of good filming and bad filming – which are really the biggest reasons why your breakdown is better or worse than you expected. Accuracy in your breakdown and stats (other than our 5% human error rate) comes down to: 1) Having … Read More

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    First Time on Krossover? We Got Exactly Whatchya Need.

    Posted on October 24th, 2011 by vbk23

    Looking for an overview of the whole system? It just takes 12 minutes of watching this video to go from Rookie to Veteran. Since you don’t actually do any breaking down of film yourself, there’s barely anything to learn. Seriously. If you aren’t an expert  by the time you’re done with this video, we’ll give you a full refund. Maybe. … Read More

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    I can’t log in to my account! What do I do?

    Posted on October 24th, 2011 by vbk23

    This is definitely frustrating – we understand. Here are all the possible reasons / solutions: 1) Make sure you are typing in the correct email address and password. Sometimes you might have a different email address than the one you registered with us. 2) Try not to copy and paste the email and password – sometimes when you do that, … Read More

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    How Long Is My Upload Going To Take?

    Posted on October 23rd, 2011 by vbk23

    If we hear this question one more time we’re gonna go all Ron Artest on someon…… Just kidding! On a more serious note though, the answer to this question from our side is unfortunately always going to be “We don’t know”. The problem is that while we have the fastest possible incoming internet on our side, your internet connection can … Read More

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    Downloading Clips to Burn a DVD!

    Posted on October 22nd, 2011 by vbk23

    Don’t do it! Just kidding. No seriously – Please stop burning DVDs! Krossover make it so much more easier to search, sort, and share videos. You will lose all that functionality if you take the video offline to burn DVDs! That said, we understand that there might be places where you won’t have an internet connection and want to store … Read More

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    Tagging Plays (Your Offensive and Defensive Sets)

    Posted on October 22nd, 2011 by vbk23

    If we could, we would. Promise! Unfortunately it’s just too hard for us to figure out the complicated plays that you great coaches come up with on both the offensive and the defensive ends. As a result, we tag everything else for you guys, and leave you to do your thing. Good news is that it’s super simple to tag … Read More

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    Sharing Within the Krossover Eco-System

    Posted on October 22nd, 2011 by vbk23

    Finally! You can now search for other Krossover Users and share film with them! We know, you were able to share film last year too. But the difference was that you had to know the other person’s email address to do it. Now you don’t – just start typing in the person’s name, and the the predictive text box will … Read More

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    Sharing Film With Your Team

    Posted on October 22nd, 2011 by vbk23

    This is where things can get a little bit tricky. We’ll try to iron out the wrinkles here. 1) All head coaches and assistant coaches see exactly the same thing in their accounts at all times. This means that coaches cannot “share” anything with each other – because it’s automatically shared. 2) All athletes automatically have access to all the … Read More

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    Sharing with Non-Krossover Users

    Posted on October 22nd, 2011 by vbk23

    First of all, there really shouldn’t be such a person as a non-Krossover user. But alas, such is life. In order to deal with such people, we’ve made it pretty simple to share highlights publicly, using the “public link” and also the post to Facebook and Tweet buttons. Not much explaining to do – check it out.

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    Telestration!

    Posted on October 22nd, 2011 by vbk23

    It’s time to make your video look like it came from Sports Center! Telestration is now live, and it works on Chrome and Safari really well, on FireFox pretty well, and on Internet Explorer… well, nothing works well on Internet Explorer, and telestration is no exception. Get a quick run down of the tools below. Oh, and don’t forget to … Read More

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